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FAQ

Why buy from us?
We offer some of the highest quality carpets for affordable prices.
Yes, they are real. Check with your local carpet shop or online.

As we are a national online company, we only have warehouse/distribution premises.

If you would like to visit, please call us to arrange an appointment.

All our carpets are manufactured in Britain by British brands.
We are a Factory Outlet, which means we stock clearance lines, slight seconds and surplus stock.
All our carpets are brand new and unused, straight from the manufacturers to our warehouse. As a Factory Outlet, no guarantees apply.

Due to being a factory outlet and offering such huge discounts without any manufacturers guarantees, some manufacturers prefer we don’t sell their products under their name.

We inspect every carpet that we have in stock, if we can spot a fault, we take a picture of the fault and display its location.

The majority of faults are very minor; some you probably wouldn’t notice unless we pointed them out. If the fault is what we would consider major, we reduce the price accordingly.

Yes. We can send you up to 3 samples.
We try our best to ensure the colours of carpets shown in photography on this site are as accurate as possible. However, colours may appear slightly different from monitor to monitor. We therefore strongly recommend that you order a sample. Please bear in mind that dye batches can also vary and therefore it may be possible that your carpet does vary slightly from the sample in either colour or texture or both.
As with all carpets, a “tube line” may occur (often approximately 40cm from an edge). This occurs when a carpet is rolled onto a tube and the inside edge crushes the pile or splits the pile in different directions. This is not a manufacturing defect and will return to normal, it does not affect the wear life of your carpet.
When you purchase a piece of carpet from us and require it cutting prior to delivery.
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