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FAQs
Our Carpets
Why buy from us?
We offer some of the highest quality carpets for affordable prices.
Are the RRP’s real?
Yes, they are real. Check with your local carpet shop or online.
Can I visit your shop?
As we are a national online company, we only have warehouse/distribution premises.
If you would like to visit, please call us to arrange an appointment.
Where are your carpets manufactured?
All our carpets are manufactured in Britain by British brands.
Why are your prices lower than others?
We are a Factory Outlet, which means we stock clearance lines, slight seconds and surplus stock.
Are your carpets brand new, unused and with the usual manufacturers guarantees?
All our carpets are brand new and unused, straight from the manufacturers to our warehouse. As a Factory Outlet, no guarantees apply.
Why do some carpets not have manufacturer names?
Due to being a factory outlet and offering such huge discounts without any manufacturers guarantees, some manufacturers prefer we don’t sell their products under their name.
What is a fault?
We inspect every carpet that we have in stock, if we can spot a fault, we take a picture of the fault and display its location.
How bad is a fault?
The majority of faults are very minor; some you probably wouldn’t notice unless we pointed them out. If the fault is what we would consider major, we reduce the price accordingly.
Can you send me a sample?
Yes. We can send you up to 3 samples.
How accurate are the pictures?
We try our best to ensure the colours of carpets shown in photography on this site are as accurate as possible. However, colours may appear slightly different from monitor to monitor. We therefore strongly recommend that you order a sample. Please bear in mind that dye batches can also vary and therefore it may be possible that your carpet does vary slightly from the sample in either colour or texture or both.
What is a “Tube Line”?
As with all carpets, a “tube line” may occur (often approximately 40cm from an edge). This occurs when a carpet is rolled onto a tube and the inside edge crushes the pile or splits the pile in different directions. This is not a manufacturing defect and will return to normal, it does not affect the wear life of your carpet.
What is the “Bespoke Cutting”?
When you purchase a piece of carpet from us and require it cutting prior to delivery.
